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TeamsYotouchStakeholder Map

🗺️ Stakeholder Map YoTouch

FMARD NAGS-AP Documentation Challenge

This map identifies the people, groups, institutions, and influencers directly or indirectly affected by—or capable of influencing—the problem and the solution.

1. CARETAKERS

People who look after the wellbeing of the community and have deep emotional ties

These are the individuals who safeguard trust, tradition, and daily welfare.

Village Heads / District Heads

  • Certify residents informally
  • Know every family and their identity history
  • Provide handwritten attestations
  • Highly trusted by farmers
  • Play major role in conflict resolution and social verification

Community Elders (Masu Gida / Masu Unguwa)

  • Respected local authorities
  • Guide family-level decisions
  • Influence acceptance or rejection of new processes
  • Their endorsement increases legitimacy

Women Leaders (e.g. Farmers’ Wives Associations)

  • Maintain household-level records
  • Assist in gathering documents
  • Help interpret instructions for illiterate community members
  • Key allies in mobilizing attendance

Religious Leaders (Imams, Pastors)

  • Influential in trust-building
  • Know community members personally
  • Sometimes certify identity informally

2. INSTITUTIONS & LOCAL ACTORS

Government bodies, banks, organizations, and formal structures involved in the challenge

FMARD (Federal Ministry of Agriculture and Rural Development)

  • Organizer of the NAGS-AP program
  • Sets requirements for farmer registration
  • Relies heavily on documentation (NIN, BVN, address proof)

NAGS-AP Program Coordinators

  • Supervise field agents
  • Validate data for program inclusion
  • Need accurate and complete identity records

Bank of Agriculture (BOA)

  • Requires strict KYC (Know Your Customer) documents
  • Rejects torn or unclear documents
  • Requires address verification
  • Key actor in account creation

NIMC (National Identity Management Commission)

  • Issues NIN
  • Long queues, slow updates, inaccessible rural centers
  • Critical to identity verification processes

Banks & Microfinance Institutions

  • BVN management
  • Enforce identity rules
  • Impact loan access

Local Government Offices

  • Issue local residency letters
  • Manage population data
  • Sometimes inconsistent in record-keeping

Field/Registration Agents

  • Closest to farmers in this process
  • They face the highest pressure
  • Spend time fixing missing or damaged documents
  • Key users in any digital identity solution

3. EMERGING LEADERS

Young or active individuals/teams who are not traditional leaders but are driving change in their community

Youth Community Mobilizers

  • Assist farmers in gathering documents
  • Educate farmers on requirements
  • Help with digital onboarding
  • Often tech-savvy

Tech-Skilled Individuals in Rural Areas

  • Provide phone services like printing, NIN slips, BVN checks
  • Early adopters of new digital systems
  • Will become YoTouch ambassadors

Farmer Cooperative Leaders

  • Organize groups for collective access to programs
  • Influence enrollment decisions
  • Can champion YoTouch for faster adoption

Local Innovators / Problem-Solvers

  • People who already help communities navigate paperwork
  • Practical bridge between tech and community
  • Their participation increases acceptance

4. GROUPS AFFECTED BY THE CHALLENGE

People who experience the problem directly or indirectly

Primary Groups (Directly Affected)

Smallholder Farmers

  • Cannot access interventions due to missing or damaged documents
  • Struggle with NIN/BVN mismatches
  • Lack formal proof of address
  • Face delays and exclusion

Women Farmers

  • Often have fewer documents
  • Frequently rely on husbands’ numbers or shared IDs
  • Harder access to formal KYC processes

Youth Farmers

  • Many have incomplete identity records
  • Sensitive to delays and bureaucracy

Field Agents

  • Lose time correcting errors
  • Face pressure from institutions
  • Dealing with torn slips consumes their workflow

Secondary Groups (Indirectly Affected)

Village Heads

  • Burdened with producing multiple attestations
  • Their authority is sometimes undermined when banks reject their letters

Program Administrators

  • Face data inconsistencies
  • Difficult to validate identity at scale

Local Banks & Microfinance Institutions

  • Struggle with verifying rural consumers
  • High rejection rates due to poor documentation

Fintech Providers

  • Cannot onboard rural users easily
  • Poor documentation limits expansion

Government Agencies

  • Lose accurate data
  • Miss targets for agricultural programs

Essence Summary of the Stakeholder Map

The challenge is not only about documents but about a fragmented identity ecosystem.

Traditional community trust systems are strong, while formal documentation systems are weak in rural areas.

YoTouch bridges this gap, giving all stakeholders—farmers, banks, institutions, and communities—a reliable, digital, community-verified identity system.

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